topic Re: Access to the online services not available in EE app and website

Access to the online services not available

Rog3 — Tue, 21 Nov 2023 10:53:41 GMT

I have tried to acces the system to review my add on and for 3 days now this is not available.

Re: Access to the online services not available

James_B — Tue, 21 Nov 2023 13:02:50 GMT

Hi @Rog3,

Welcome to the EE Community. 🙂

What happens when you try to log in to the EE app or ee.co.uk?

James

Re: Access to the online services not available

Rog3 — Tue, 21 Nov 2023 13:34:25 GMT

I can log onto my account but cannot manage any of my add ons and it states there is a problem with the system. There has been a problem now for the past 3 days

Re: Access to the online services not available

James_B — Tue, 21 Nov 2023 13:41:49 GMT

Hi @Rog3,

I've just checked and I'm able to access and manage add-ons in the EE app, so this may be an individual account issue.

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James