topic Repair tracking in EE app and website

Repair tracking

benellli — Tue, 21 Nov 2023 11:56:35 GMT

Hi,

I have an issue with repair tracking website as tracking is displayed correctly but when I want to open repair report or photos attached all I can see is:

I've seen that other people had this issue in the past, is there a way to resolve it?

Re: Repair tracking

James_B — Tue, 21 Nov 2023 14:27:52 GMT

Hi @benellli,

Welcome to the EE Community. 🙂

Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

Re: Repair tracking

benellli — Tue, 21 Nov 2023 19:37:00 GMT

Thanks for response. I tried Chrome, Edge, Safari on different devices, tried also incognito mode. Nothing works.

Re: Repair tracking

James_B — Wed, 22 Nov 2023 08:21:22 GMT

Hi @benellli,

It could be that no reports have been added to your case yet.

Our Customer Care Team will be happy to check if you get in touch.

James

Re: Repair tracking

benellli — Wed, 22 Nov 2023 08:38:33 GMT

Document supposed to be there. What am I trying to open then?

Re: Repair tracking

James_B — Wed, 22 Nov 2023 09:02:54 GMT

Hi @benellli,

Thanks for confirming your documents are already uploaded.

To report this technical fault, please get in touch with Technical Support who'll be able to raise a ticket for you.

James