topic Re: I cannot get into to ee to see my bills. in EE app and website

I cannot get into to ee to see my bills.

Profile closed — Mon, 20 Nov 2023 16:26:49 GMT

I login but always get the message : 'There seems to be a problem....'

This happens day after day. Can anyone assist, please?

Re: I cannot get into to ee to see my bills.

Schockwave — Mon, 20 Nov 2023 16:42:56 GMT

Hello @Profile closed ,

Welcome to the community,

Are you logging via the EE App or via the website to your account?

If via the EE App, have you made sure that your device has the latest software and the EE App is the most up to date?

If you are still having problems, and you want to see your bills, I would suggest speaking to customer service.

If you are having problems with the app, try uninstalling it and downloading it again fresh, once you have rebooted your device. You may need to clear the cache as well.

Re: I cannot get into to ee to see my bills.

Profile closed — Mon, 20 Nov 2023 17:19:25 GMT

Thanks - it’s on both app and laptop. How do I clear my cache, please?

R
Rachel*****
***********

[mod edit: removed personal details from the forum]

Re: I cannot get into to ee to see my bills.

Schockwave — Mon, 20 Nov 2023 17:18:10 GMT

@Profile closed , you need to remove your email address asap, as per forum rules, no personal details are allowed, this could cause lots of spam, etc, for you.

Re: I cannot get into to ee to see my bills.

Profile closed — Mon, 20 Nov 2023 17:50:21 GMT

I have no idea how to remove my email address, but if you have done it for me then great.

R
Rachel ******

*********

[mod edit: removed personal details from the forum]

Re: I cannot get into to ee to see my bills.

Leanne_T — Mon, 20 Nov 2023 17:51:20 GMT

Hi @Rachelhore

If you have tried two different devices this would need to be looked into in more detail for you.

Please call us on 150 and the team will be happy to help 🙂

Leanne.