topic Re: 2 issues in EE app and website

2 issues

BobbyMc82 — Mon, 20 Nov 2023 15:44:18 GMT

afternoon all,

I seem to have two issues, first is I has two Apple Watch accounts linked to mine but only have one watch and I can't seem to cancel either. my other issues is every time I log onto my account for possible purchase anything (for example I wanted to look at the gaming offers) it keeps saying it can not log me on to my account when I click onto most links.

anyone else having issues like this?

Re: 2 issues

Leanne_T — Mon, 20 Nov 2023 17:07:31 GMT

Hi @BobbyMc82

Thanks for coming back to the community.

Can you view your account if you log into ee.co.uk and see the offers available?

How much are the charges for the Apple Watch and how long have you had the watch?

Leanne 🙂

Re: 2 issues

BobbyMc82 — Mon, 20 Nov 2023 17:27:40 GMT

Evening Leanne,

both charges are £7 each both with there own phone number. I can log on to my account, but when I click offers its says it can't log me on

Bobby

Re: 2 issues

Leanne_T — Mon, 20 Nov 2023 17:35:14 GMT

Thanks @BobbyMc82

I would suggest getting in touch with our customer care team who will get this looked into in more detail for you.

Leanne 🙂