topic EE Shop not working in EE app and website

EE Shop not working

Bimal88 — Mon, 20 Nov 2023 15:53:48 GMT

Hi,

I am unable to access some tabs in EE Shop.

Every time I click on for example, accessories tab / mobile tab, it throws below error.

"Too many redirects occurred trying to open “https://ee.co.uk/shop/accessories/pay-monthly-gallery”. This might occur if you open a page that is redirected to open another page, which then is redirected to open the original page."

I tried 10 different browser and 10 different devices, but same issue. the page opens if I am logged out. and as soon as I click on login button on that page the error occurs.

please help..!!

Re: EE Shop not working

Leanne_T — Mon, 20 Nov 2023 17:45:51 GMT

Hi @Bimal88

Thanks for coming to the community.

If this is happening in multiple browsers and different devices, we will need to get this looked into in more detail.

Please call us on 150 and the team can run some troubleshooting and raise a support ticket if needed for your EE account.

Leanne 🙂

Re: EE Shop not working

Bimal88 — Tue, 21 Nov 2023 09:17:06 GMT

I have raised the support ticket and they have escalated it internally. I have been asked to wait 72 hours.

Lets see.

Re: EE Shop not working

Leanne_T — Tue, 21 Nov 2023 10:22:47 GMT

Thanks for reporting this @Bimal88

Let me know how you get on 🙂

Leanne.

Re: EE Shop not working

Bimal88 — Tue, 21 Nov 2023 12:18:27 GMT

They have fixed it. I can now access the shop.

Thanks..!!

Re: EE Shop not working

Leanne_T — Tue, 21 Nov 2023 12:20:54 GMT

Great news @Bimal88

Thanks for letting me know 🙂

Leanne.

Re: EE Shop not working

Lulahbell — Sun, 10 Dec 2023 10:38:11 GMT

The same keeps happening to me!!

Re: EE Shop not working

James_B — Sun, 10 Dec 2023 14:32:58 GMT

Welcome to the EE Community @Lulahbell

What problems are you experiencing with the EE shop?

James

Re: EE Shop not working

sfussy — Sat, 06 Jan 2024 19:05:56 GMT

EE Shop not working either for me. If I log into MyEE and select shop it says technical error and gives me a number to call but no one there knows why it won’t work. Told today thru don’t have a web team!

Re: EE Shop not working

James_B — Sun, 07 Jan 2024 08:31:45 GMT

Welcome to the EE Community, @sfussy 🙂

Did the team raise a support ticket for you when you called?

James

Re: EE Shop not working

sfussy — Sun, 07 Jan 2024 11:18:55 GMT

Sent from Steve Robb's iPhone

Re: EE Shop not working

James_B — Sun, 07 Jan 2024 13:18:15 GMT

Hi @sfussy,

It's looks like your reply hasn't come through to the community.

Please could you try commenting again?

Thanks

James