topic Esim in EE app and website

Esim

Scottlambson — Thu, 16 Nov 2023 07:45:01 GMT

I was able to successfully move my sim to my new iPhone 15 as eSIM. I had to return iPhone 15. Replaced with a new iPhone 15 but now I can’t transfer the sim because it says my old iPhone has no sim.
can you email me the qr code so that I can activate the iPhone 15 which only accepts eSIM. I have no internet. No phone service. I’m travelling in us and I am desperate to get this fixed.
XXXXXXXXXXXXXX

[Mod Edit: Removed email address]

Re: Esim

Christopher_G — Thu, 16 Nov 2023 07:53:27 GMT

Hi @Scottlambson

Welcome to the community.

It sounds like you'll need to order a replacement eSIM.

You can do this by:

popping into an EE store with ID
calling 150 from your EE phone or 0800 956 6000 from an alternative line
logging in to EE Online

Chris

Re: Esim

chistery — Thu, 16 Nov 2023 08:01:19 GMT

You also can't activate an EE SIM when roaming. You'll need to be back in the UK to connect to the EE network.

Re: Esim

Scottlambson — Thu, 16 Nov 2023 12:00:55 GMT

I’m in USA so I can’t pop into estore. I was able to text ee and they activated my new eSIM card. Wait 24 hours for it to work.