topic Re: My EE Account in EE app and website

My EE Account

matthew-traynor — Mon, 06 Nov 2023 16:11:12 GMT

Hi all, I was wondering if someone here would be able to help.

I have an EE mobile account which I can currently view on the My EE app and via the website. I've recently switched my broadband provided to EE. However I'm having trouble linking my broadband account to the My EE app so I can view my Mobile and Broadband accounts in one place.

I've tried clicking the "link a product" button via the app / website however I keep getting an error message each time and I'm unable to view my broadband account. I've also tried speaking to customer services a couple of times, they've tried merging / linking the accounts, however i'm still unable to view my broadband account.

Does anyone have any suggestions?

Thanks

Re: My EE Account

Christopher_G — Mon, 06 Nov 2023 18:21:26 GMT

Hi @matthew-traynor

Welcome to the community.

What is the error message that you're seeing when you try and link on the My EE desktop site?
Chris

Re: My EE Account

matthew-traynor — Mon, 06 Nov 2023 19:23:13 GMT

Hi Chris,

I get a white screen and a message that says "code: 500" "message: quotaviolation"

I've tried a few different browsers and on the app and I get the same message

Re: My EE Account

Leanne_T — Tue, 07 Nov 2023 08:16:43 GMT

Thanks for coming back to us @matthew-traynor

How long ago was your broadband connected?

Are you using the broadband account number to link to your mobile account? or do you get the error message/white screen before getting to add your details?

Leanne 🙂

Re: My EE Account

matthew-traynor — Tue, 07 Nov 2023 09:48:02 GMT

Hi Leanne,

My broadband was connected back in September, yeah I'm using my broadband account number to link it to my mobile account, once it finds my account and I click to go to the next screen I get the error message

🙂

Re: My EE Account

Leanne_T — Tue, 07 Nov 2023 09:54:54 GMT

Thanks @matthew-traynor

In this case, please call us on 150 and the team will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Re: My EE Account

Talktome — Tue, 14 Nov 2023 17:52:25 GMT

This is still an on-going problem. Each month when I receive the text to say that my broadband bill is available I have tried to link my mobile and broadband account, so I can see the bill. But every time the app says I've entered the wrong details. I HAVE NOT! Customer service couldn't help; Tech team couldn't help, blamed it on the change from one website to another. Come on EE, all I want is to be able to look at my Broadband Bill, its not rocket science!

Re: My EE Account

XRaySpeX — Tue, 14 Nov 2023 20:03:23 GMT

@Talktome : Is that for fixed BB or a mobile router?

Re: My EE Account

bobpullen — Wed, 15 Nov 2023 12:25:37 GMT

@Talktome - does your account number begin with 'GB'?