topic Live chat in EE app and website

Live chat

jazzmondasine1 — Wed, 15 Nov 2023 09:53:39 GMT

The option for Live Chat has gone. Does anyone know how to get it back? Thanks.

XRaySpeX — Wed, 15 Nov 2023 09:56:29 GMT

It's now on the app.

jazzmondasine1 — Wed, 15 Nov 2023 10:22:04 GMT

Thanks for the reply but on the app i have the option to go to Help & Contact Us, but no option for Live Chat 😞

James_B — Wed, 15 Nov 2023 13:13:58 GMT

Can you see the 'message us' option at the top of your screen when you press the help button in the app?

James

jazzmondasine1 — Wed, 15 Nov 2023 13:17:59 GMT

Hi no it just has a box which says Call us. Thanks

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James_B — Wed, 15 Nov 2023 13:19:26 GMT

Are you using a pay as you go or pay monthly plan @jazzmondasine1?

James

jazzmondasine1 — Wed, 15 Nov 2023 13:20:59 GMT

Hi James. It’s pay monthly.

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James_B — Wed, 15 Nov 2023 13:24:55 GMT

Are you using the latest version of the app @jazzmondasine1?

James