Couldn’t view bill and not says account closed

Ganene — Sun, 12 Nov 2023 17:13:01 GMT

For a while I have not been able to view my bill, and then a few weeks ago it change to ‘account closed’ when I log on; I have contacted customer service countless times and just keep getting told it’s to do with the upgrade being rolled out and they are aware of the issue; I raised a complaint and this just keeps getting closed, despite the fact my issues is not resolved.. any advice please? Annoyed as I upgraded a few weeks ago but wouldn’t have stuck with EE had I known the issue wouldn’t get resolved; the lack of customer service and communication from EE has been non existent but I have no idea how to get this resolved as I just get fobbed off.

Re: Couldn’t view bill and not says account closed

Christopher_G — Mon, 13 Nov 2023 08:36:35 GMT

Hi @Ganene

Welcome to the community.

I'm sorry that you haven't been able to access your account. Are you able to log into the EE App? Have you tried on a few different devices and browsers?

Chris

topic Re: Couldn’t view bill and not says account closed in EE app and website

Couldn’t view bill and not says account closed

Re: Couldn’t view bill and not says account closed