https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-on-EE-app/m-p/1326098#M49720 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4149665">@IanJW83</a>&nbsp; &nbsp;Try your online account. &nbsp;The app isn’t &nbsp;the only way to access your account&nbsp;</P> Sun, 12 Nov 2023 08:20:02 GMT Chris_B 2023-11-12T08:20:02Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-on-EE-app/m-p/1326072#M49719 <P>I have been trying to upgrade my phone on the EE app and I go through the process of selecting the phone, plan and trade in and then click add to basket. When I then click on my basket it is empty and when I click 'check out', nothing happens.</P><P>I called to upgrade over the phone, but was offered less trade in value for my current phone. I was told the best value is through the app, but the app isn't working properly. I don't want to do it over the phone, if I can get a better deal through the app.&nbsp;</P><P>UPDATE : I deleted and reinstalled the app and now can access the basket and check out, but it now keeps changing the phone I have chosen and removes the trade in I have applied!! EE sort your useless app out!</P> Sat, 11 Nov 2023 22:49:34 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-on-EE-app/m-p/1326072#M49719 IanJW83 2023-11-11T22:49:34Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-on-EE-app/m-p/1326098#M49720 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4149665">@IanJW83</a>&nbsp; &nbsp;Try your online account. &nbsp;The app isn’t &nbsp;the only way to access your account&nbsp;</P> Sun, 12 Nov 2023 08:20:02 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-on-EE-app/m-p/1326098#M49720 Chris_B 2023-11-12T08:20:02Z