topic Re: Since i have update the app i cant log into the ee app in EE app and website

Since i have update the app i cant log into the ee app

Philipdixon26 — Thu, 09 Nov 2023 22:38:11 GMT

Since the new update I can't get on the app and I have 3 other sims so I can data share it need sorting ASAP many thanks 🙂

Re: Since i have update the app i cant log into the ee app

Katie_B — Fri, 10 Nov 2023 09:03:14 GMT

Hello @Philipdixon26.

Welcome to the EE Community.

Are you able to log in to your EE account online OK rather than the app?

Katie

Re: Since i have update the app i cant log into the ee app

Philipdixon26 — Sun, 03 Dec 2023 20:25:08 GMT

Why is it since I've done the new update I can't give my family more data and I can't see my bill we need this sorting

Re: Since i have update the app i cant log into the ee app

Christopher_G — Mon, 04 Dec 2023 07:58:41 GMT

Hi @Philipdixon26

Welcome to the community.

Could you try deleting and redownloading the app please? If it still isn't working, could you try the desktop EE site and let me know if you're able to access it there?

Thanks

Chris