topic Re: Somone else using my email for EE account in EE app and website

Somone else using my email for EE account

nth1 — Tue, 07 Nov 2023 22:40:18 GMT

Hi, someone has set up an EE account with my email. This happened probably a year ago & i was assured it was sorted.

I am an EE customer but dont use this email address with my EE account.

I dont believe its a scam, seems more like a typo. I could see orders placed including the persons delivery address & account number. I can see the persons name & we have the same initials (my email is my initials), so i think this is where the mistake has happened. I reported this to EE about a year ago & believed this was all sorted however i have just received a stack of new emails to see this person has changed their package & that new equipment is being sent out, I have even been able to track the order & see it was delivered as i have the order number. How can someone be with a company so long without realising the dont receive any emails or bills from the company?

I need someone from EE to get this sorted & i dont want to waste an hour of my life on the phone again.

Re: Somone else using my email for EE account

Profile closed — Wed, 08 Nov 2023 01:13:28 GMT

Hi @nth1

Welcome to the EE Community,

you will need to contact customer services on 150 as there is no account access here on the Community.

Thanks

David

Re: Somone else using my email for EE account

XRaySpeX — Wed, 08 Nov 2023 03:37:15 GMT

@nth1 : If someone used your email addy, even by typo mistake, when setting up an EE a/c you must have received the confirmation email at that time & OK'ed it.

Re: Somone else using my email for EE account

Katie_B — Wed, 08 Nov 2023 08:29:22 GMT

Good morning @nth1.

Welcome to the community.

I would recommend getting back in touch with our customer care team on 150.

The team have access to the relevant systems to look into this further for you.

Katie

Re: Somone else using my email for EE account

nth81 — Wed, 28 Feb 2024 17:57:40 GMT

So this is still going on, i am still receiving emails with personal details about someone else's account that is using my email.

I have even posted a letter to this person (Yes i know their address as got tracking information sent when they were getting new kit sent out) to let them know this was happening yet this is still going on. I am not wanting to spend more hours of my life on the phone to EE going round in circles any more, this is not my mess to sort out. I dont understand why someone at EE cant just contact the person by phone & ask them to confirm their email?

Re: Somone else using my email for EE account

Leanne_T — Thu, 29 Feb 2024 12:15:00 GMT

Hi @nth81

I have sent you a private message for some details.

Leanne.

Re: Somone else using my email for EE account

nth1 — Thu, 29 Feb 2024 14:59:59 GMT

Hi, not sure how to see the PM.

anyway i spoke to EE today again & was told all traces of my email have been removed. Not holding my breath.

i have told them if it happens again i am going to start making changes to this person’s account. We will see what happens.

Re: Somone else using my email for EE account

Leanne_T — Thu, 29 Feb 2024 15:01:57 GMT

Hi @nth1

The message was sent to @nth81.

I will send you a message now for some details 🙂

Leanne.

Re: Somone else using my email for EE account

uvarvu — Thu, 29 Feb 2024 18:52:40 GMT

Had the same thing from an Austrian Mobile Operator. Took a while to convince them but got there in the end. And no I didn't click OK on any confirmation emails!