topic Re: Checking bill in EE app and website

Checking bill

Kh171 — Tue, 07 Nov 2023 11:48:04 GMT

I am getting totally peeved off with ee why can't I check my new monthly bill on the day it is produced. I have tried 4 times to check it and it failed every time, I have uninstalled the ee app and reinstalled it and still nothing I won't be ringing customer services as it's a complete waste of time trying to get through to them. I should have waited for my contract to end in January and then gone to another phone company. I have always thought highly of EE as in the past I have never had problems with them, but now it seems they don't have the time to help us.

Re: Checking bill

Christopher_G — Tue, 07 Nov 2023 14:01:48 GMT

Hi @Kh171

Welcome to the community.

I'm sorry to hear that you're having some problems with that. Have you tried downloading it from the EE online desktop site?
Chris

Re: Checking bill

Kh171 — Tue, 07 Nov 2023 15:01:22 GMT

It's all OK everything as been sorted out for me thanks for getting back to
me.

Re: Checking bill

Eams95k — Fri, 17 Nov 2023 17:36:59 GMT

Having the same issue it says i have to pay £70 and will be my first billing (for a contract that is £20 with student discount) cancels payment every time on my phone even when i try using a different card tried it on my desktop and still saying that it cant be processed .

Re: Checking bill

Christopher_G — Sat, 18 Nov 2023 08:10:16 GMT

Hi @Eams95k

Welcome to the community.

Have you been able to speak to someone on 150 to look into this?
Chris