topic Re: Account - where is it? in EE app and website

Account - where is it?

Sunderland — Thu, 01 Jun 2023 22:09:32 GMT

I just want to check my account, nothing now showing. Bills, data usage etc

Re: Account - where is it?

Christopher_G — Fri, 02 Jun 2023 07:29:07 GMT

Hi @Sunderland

Welcome to the community.

Is your mobile number associated with your My EE account in the 'Your Products' section?

Chris

Re: Account - where is it?

Tykes1007 — Mon, 06 Nov 2023 20:11:21 GMT

Yes

Re: Account - where is it?

Bionic69 — Mon, 06 Nov 2023 21:09:14 GMT

Hi Sunderland I’ve had this problem for a couple of months on the app on my iPhone I couldn’t find the billing bit on the app it had disappeared I went on the app earlier today & at the bottom of the screen it should say manage click on that & it will take you to your billing & your find your info there

Re: Account - where is it?

Leanne_T — Tue, 07 Nov 2023 07:44:27 GMT

Hi @Tykes1007

Do you have a query we can help you with on the community?

Leanne 🙂

Re: Account - where is it?

JA3719 — Sat, 16 Dec 2023 21:05:37 GMT

Yes

Re: Account - where is it?

JA3719 — Sat, 16 Dec 2023 21:07:26 GMT

Where can I find my usage since you have changed the app

Re: Account - where is it?

JA3719 — Sat, 16 Dec 2023 21:09:22 GMT

Yes

Re: Account - where is it?

Christopher_G — Sun, 17 Dec 2023 07:49:30 GMT

Hi @JA3719

You should be able to see your usage from the main screen. There's a tile that should show you your remaining data allowance and when it resets. There's an option on there to 'see full usage' too.

Chris

Re: Account - where is it?

JA3719 — Sun, 17 Dec 2023 08:18:22 GMT

Thanks for all your help. Had tried customer services was on for 30mins and they couldn’t get it to work so came on here. Don’t know what happened in the meantime but all of a sudden it worked so all fine now thanks

Sent from my iPad

Re: Account - where is it?

Christopher_G — Sun, 17 Dec 2023 08:23:12 GMT

That's great, thanks for letting us know, @JA3719

Enjoy the rest of your weekend. 🙂

Chris

Re: Account - where is it?

MP482 — Wed, 14 May 2025 09:10:15 GMT

no mobile not ee

Re: Account - where is it?

Ritu_D — Wed, 14 May 2025 10:00:00 GMT

Hi @MP482

Welcome to the community.

How can I help you?

Ritu