topic Re: Is there any reason why my BT customer discount hasn't been activated in EE app and website

Is there any reason why my BT customer discount hasn't been activated

oieuano — Wed, 01 Nov 2023 00:00:03 GMT

Been with EE for around 4 months now and BT broadband for around 6-7 years, I was told my discount would automatically start after my second payment went through, still waiting for it to happen

Whenever I try to access the EE app it's always down for maintenance

Some information please?

Re: Is there any reason why my BT customer discount hasn't been activated

MothetChristmas — Wed, 01 Nov 2023 00:48:21 GMT

EE ghastly app. Had so much trouble trying to log in. Let’s hope their maintenance improves it

Re: Is there any reason why my BT customer discount hasn't been activated

Christopher_G — Wed, 01 Nov 2023 08:40:23 GMT

Hi @oieuano and @MothetChristmas

Are you able to access your account this morning?

Chris