topic Re: Can't share data. I'm abroad and have paid for roaming but the app has been down in EE app and website

Can't share data. I'm abroad and have paid for roaming but the app has been down

CliveT1 — Sun, 04 Jun 2023 09:25:50 GMT

Re: Can't share data. I'm abroad and have paid for roaming but the app has been down

Christopher_G — Sun, 04 Jun 2023 10:06:54 GMT

Hi @CliveT1

Could you try updating the app in your phone's app store? We recently updated it.

Chris

Re: Can't share data. I'm abroad and have paid for roaming but the app has been down

Fem2 — Tue, 31 Oct 2023 13:23:42 GMT

I also had this problem recently. As the main account holder, I could not share data from abroad, and neither could my family member in the UK. Had to cancel my EE SIM, and ask for a new SIM to be sent to my UK address at which point my family member was able to share my data.

EE customer service said once the main account SIM leaves the UK network, data sharing cannot be done. I think it is an unreasonable restriction, maybe if enough complain they'll remove the restriction.

Re: Can't share data. I'm abroad and have paid for roaming but the app has been down

Fem2 — Tue, 31 Oct 2023 13:24:49 GMT

The problem is definitely not app related.