topic Re: Is there a general problem with connecting to the MyEE server right now? in EE app and website

Is there a general problem with connecting to the MyEE server right now?

Croz — Sun, 29 Oct 2023 12:55:12 GMT

Re: Is there a general problem with connecting to the MyEE server right now?

Northerner — Sun, 29 Oct 2023 13:34:41 GMT

Hi @Croz

My EE app works fine. What device do you have.

Thanks

Re: Is there a general problem with connecting to the MyEE server right now?

Gillyp63 — Sun, 29 Oct 2023 23:06:39 GMT

I’ve not been able to log in on either for last two or three hours

Re: Is there a general problem with connecting to the MyEE server right now?

Katie_B — Mon, 30 Oct 2023 08:16:52 GMT

Hi @Croz and @Gillyp63.

Are you both still experiencing issues when logging in to the EE app?

Katie

Re: Is there a general problem with connecting to the MyEE server right now?

Croz — Mon, 30 Oct 2023 09:01:55 GMT

I can log in but not see any upgrade info, nor info on actual data used
month on month?

Thanks

Chris Crosby

Re: Is there a general problem with connecting to the MyEE server right now?

Katie_B — Mon, 30 Oct 2023 09:12:21 GMT

Thanks for getting back to me @Croz.

Is this the same if you log in to your EE account online rather than the app?

Katie

Re: Is there a general problem with connecting to the MyEE server right now?

Gillyp63 — Mon, 30 Oct 2023 09:33:30 GMT

Yes still an issue. From app shows welcome page and can see last bill amount and data used but click on profile logo top right and just buffers/loading or if try to access through shop logo at bottom get message ‘problem connecting to our server’ Gives me option to visit the website but get get message can’t log you in

Re: Is there a general problem with connecting to the MyEE server right now?

Katie_B — Mon, 30 Oct 2023 10:26:33 GMT

Thanks for checking @Gillyp63.

Please give us a call and report this to our technical care team on 150.

Katie