topic old phone number showing in app in EE app and website

old phone number showing in app

filippalysiewic — Sat, 28 Oct 2023 17:51:44 GMT

My old phone number is showing on the EE app however if I go into the settings it shows my new number.

This is concerning as I have tried to top up my new number because I thought it would top up the one that showed in the settings however it topped up my old phone number. How do I fix this?

Re: old phone number showing in app

Chris_B — Sat, 28 Oct 2023 17:56:50 GMT

@filippalysiewic Why do you have a new number?

Your account is for your original number

if you now have a new number/SIM card you need to setup a new a account.

Re: old phone number showing in app

filippalysiewic — Sat, 28 Oct 2023 18:05:41 GMT

I just got given a new number, for some reason you cannot purchase a pack online as it comes with a new number. This is a very silly idea in my opinion.

Re: old phone number showing in app

XRaySpeX — Sat, 28 Oct 2023 18:16:12 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your new mobile no. & it doesn't remember your card details.