topic Re: Linked SIM in EE app and website

Linked SIM

dande — Sat, 28 Oct 2023 02:53:51 GMT

Hi. I have two PAYG SIM numbers registered to my EE account. I used to be able to access details of them both by clicking something like "choose a device" but this option seems to have disappeared!

I have looked on the App and online website.

Would welcome any help.

Re: Linked SIM

XRaySpeX — Sat, 28 Oct 2023 03:17:20 GMT

In your online MyEE Home, look at the no. you can see just below that coloured splodgy overlarge banner. Click on the 'v' besides it & you'll see all your nos. to choose from.

Re: Linked SIM

dande — Sat, 28 Oct 2023 03:32:11 GMT

Many thanks for your quick reply.

When I click on V, all I get is my personal details. No choice of numbers. Not recently, but I have definitely accessed the two numbers on occasions in the past.

Is it possible I need to add the second number again?

Re: Linked SIM

Katie_B — Sat, 28 Oct 2023 06:49:54 GMT

Hi @dande.

If your second number is not showing please try linking this again.

Be sure to let us know how you get on,

Katie

Re: Linked SIM

354- — Sat, 28 Oct 2023 10:25:05 GMT

@dande

https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/my-numbers - does the number list there?