https://community.ee.co.uk/t5/EE-app-and-website/Family-plan/m-p/1319771#M49182 <P>My two children have migrated to my account as a family plan. The EE app no longer recognises their accounts and they are unable to track their usage and data. They want to be able to view their data usage so I can gift them if they are running low. Can you help, please? They’ve tried logging in and out of the app but it won’t work and says they need a mobile plan to use this service.&nbsp;<BR />Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 26 Oct 2023 18:40:16 GMT MichelleKeating 2023-10-26T18:40:16Z https://community.ee.co.uk/t5/EE-app-and-website/Family-plan/m-p/1319771#M49182 <P>My two children have migrated to my account as a family plan. The EE app no longer recognises their accounts and they are unable to track their usage and data. They want to be able to view their data usage so I can gift them if they are running low. Can you help, please? They’ve tried logging in and out of the app but it won’t work and says they need a mobile plan to use this service.&nbsp;<BR />Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 26 Oct 2023 18:40:16 GMT https://community.ee.co.uk/t5/EE-app-and-website/Family-plan/m-p/1319771#M49182 MichelleKeating 2023-10-26T18:40:16Z https://community.ee.co.uk/t5/EE-app-and-website/Family-plan/m-p/1319797#M49183 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4117677">@MichelleKeating</a>&nbsp; &nbsp;Have you setup your number as the bill payer and their numbers as users on your account. &nbsp;&nbsp;</P> Thu, 26 Oct 2023 19:55:04 GMT https://community.ee.co.uk/t5/EE-app-and-website/Family-plan/m-p/1319797#M49183 Chris_B 2023-10-26T19:55:04Z