topic Link a Product in EE app and website

Link a Product

LucyB20 — Tue, 24 Oct 2023 14:06:19 GMT

I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since.

I have been using the EE app for a while now and had no issues until recently. When I clicked onto the app the app said to link a product and when I click link a product I am promoted to click either Link EE mobile or SIM or click Link EE Broadband. I select link EE mobile or SIM and when I select it loads for a couple of seconds and then brings back the Link EE mobile or SIM or click Link EE Broadband page.

I am using the same phone number and EE account - nothing has changed.

I just dont know why the app isnt letting me link my phone numbers. This is really frustrating as I am not able to manage anything, I am not able to check my data or gift data.

Please could someone advise me of what to do?

Re: Link a Product

Leanne_T — Tue, 24 Oct 2023 15:46:40 GMT

Hi @LucyB20

I am very sorry to hear this.

Can you access your account logging in through a web browser?

Did our mobile care team raise a support ticket to get this looked into?

Leanne.

Re: Link a Product

Steve196111 — Sun, 28 Jan 2024 10:49:42 GMT

Why respond if it is not helpful

Re: Link a Product

David5678 — Wed, 24 Jul 2024 08:23:10 GMT

I have the same problem linking products.

I have spoken to EE at least 5 times, spent 30mins on the phone to them yesterday. They assured me it was fixed and would be ok in 6 to 8 hrs. Well 24hrs later its still not fixed and I can't even get as far in the linking process as I did before.

Come on EE it's time you actually did something about this as you can see I'm not the only one having problems.