https://community.ee.co.uk/t5/EE-app-and-website/Trouble-upgrading-online/m-p/1318420#M49062 <P>Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I can correctly check the order, aren't I supposed to be able to access my pre contract summary before agreeing to the contract? Every time I click into it I get the error - Oops! Something went wrong. How can I be sure that I am upgrading my number and not adding a new line which I do not want?&nbsp;</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Mon, 23 Oct 2023 19:11:24 GMT andytoh1 2023-10-23T19:11:24Z https://community.ee.co.uk/t5/EE-app-and-website/Trouble-upgrading-online/m-p/1318420#M49062 <P>Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I can correctly check the order, aren't I supposed to be able to access my pre contract summary before agreeing to the contract? Every time I click into it I get the error - Oops! Something went wrong. How can I be sure that I am upgrading my number and not adding a new line which I do not want?&nbsp;</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Mon, 23 Oct 2023 19:11:24 GMT https://community.ee.co.uk/t5/EE-app-and-website/Trouble-upgrading-online/m-p/1318420#M49062 andytoh1 2023-10-23T19:11:24Z https://community.ee.co.uk/t5/EE-app-and-website/Trouble-upgrading-online/m-p/1318537#M49075 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3357451">@andytoh1</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Are you starting your order at <A href="https://ee.co.uk/mobile/upgrade" target="_blank">ee.co.uk/mobile/upgrade</A>?</P> <P>James</P> Tue, 24 Oct 2023 07:12:47 GMT https://community.ee.co.uk/t5/EE-app-and-website/Trouble-upgrading-online/m-p/1318537#M49075 James_B 2023-10-24T07:12:47Z