topic Re: ONLINE SHOP ISSUES in EE app and website

ONLINE SHOP ISSUES

katie10100 — Mon, 23 Oct 2023 08:59:23 GMT

I am trying to purchase a ps5 in the store and every time I click on the shop I am getting error code "We cant load this right now" i called EE but they said I cant order over the phone. Is anyone else having similar issues? Its been going on for three days. i have trying deleting and reinstalling app and also logging in from the website.

Re: ONLINE SHOP ISSUES

Leanne_T — Mon, 23 Oct 2023 11:37:29 GMT

Hi @katie10100

Thanks for coming here.

Do you get this error as soon as you log into your EE account?

Do you have an existing pay monthly account which is in the first 17 months of the contract?

Leanne 🙂

Re: ONLINE SHOP ISSUES

katie10100 — Mon, 23 Oct 2023 14:01:22 GMT

Hello

No its when i try to login to the shop. I have three linked contracts and have been with EE for years

Best

Katie

Sent from Katie's iPhone

Re: ONLINE SHOP ISSUES

Leanne_T — Mon, 23 Oct 2023 14:02:52 GMT

Thanks @katie10100

If you give us a call on 150, the team can check your eligibility and get this error message looked into for you in more detail.

Leanne.

Re: ONLINE SHOP ISSUES

katie10100 — Mon, 23 Oct 2023 17:04:22 GMT

Hello I have already done that three times. I have spent hours on the phone. Been told i am eligible and also told i cant order the console over the phone!

Sent from Katie's iPhone

Re: ONLINE SHOP ISSUES

Leanne_T — Mon, 23 Oct 2023 17:29:07 GMT

Hi @katie10100

Which PS5 bundle option are you trying to add to plan?

Are you logged into the EE account and selecting the main account number?

Leanne.

Re: ONLINE SHOP ISSUES

katie10100 — Mon, 23 Oct 2023 18:28:59 GMT

Hi, yes the bundle with spider man. Yes logged in. Clicked my number and then when going on shop all products it says we cant log u in.

Best

Katie

Sent from Katie's iPhone

Re: ONLINE SHOP ISSUES

Christopher_G — Tue, 24 Oct 2023 07:05:40 GMT

Have you tried logging in on more than device or browser, @katie10100

Chris

Re: ONLINE SHOP ISSUES

katie10100 — Tue, 24 Oct 2023 09:21:41 GMT

Hi Chris

Yes i have from multiple

Best wishes

Katie

Sent from Katie's iPhone

Re: ONLINE SHOP ISSUES

Christopher_G — Tue, 24 Oct 2023 10:03:15 GMT

OK, thanks @katie10100

I'm sorry that this isn't working for you. I recommend speaking to our Mobile Care team to see if they can put the order through, or help resolve the problem with you ordering on the website.

Chris

Re: ONLINE SHOP ISSUES

katie10100 — Tue, 24 Oct 2023 11:52:25 GMT

Hiya

I have spent many hours on the phone but they keep saying i cant order it on phone?

Sent from Katie's iPhone

Re: ONLINE SHOP ISSUES

katie10100 — Tue, 24 Oct 2023 12:10:14 GMT

Please can someone from EE offer a solution to this. I am more than happy to call in and order on phone. Need a solution please.

Re: ONLINE SHOP ISSUES

Christopher_G — Tue, 24 Oct 2023 14:32:40 GMT

If the customer service team aren't able to put the order through, they'll be able to help you try and get access to do it online, @katie10100

Chris

Re: ONLINE SHOP ISSUES

Doingbits — Tue, 26 Dec 2023 11:14:38 GMT

I am trying to purchase a ps5 on contract but it’s not letting me

Re: ONLINE SHOP ISSUES

Leanne_T — Wed, 27 Dec 2023 07:41:42 GMT

Morning @Doingbits

Do you have an existing pay monthly contract?

Are you trying to purchase the PS5 by adding this to your account and paying monthly?

Leanne 🙂