topic Re: Online Chat Function in EE app and website

Online Chat Function

foxybaby12001 — Thu, 30 Mar 2023 16:08:44 GMT

Hi,

Does the Online Chat function ever become available, I need to chat to an agent online, but never seem to be able to see the chat function available?

Re: Online Chat Function

XRaySpeX — Thu, 30 Mar 2023 16:10:32 GMT

If you are on contract just click https://ee.co.uk/contact-ee and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

For what do you need it? Perhaps we can help if your query is not a/c specific.

Re: Online Chat Function

pat0707 — Wed, 14 Jun 2023 14:30:57 GMT

phone number does not work and although followed the path never got to on line chat.

Re: Online Chat Function

Katie_B — Wed, 14 Jun 2023 14:52:20 GMT

Hello @pat0707.

Welcome to the community.

What number are you calling?

Speak soon,

Katie

Re: Online Chat Function

Zineb17 — Sun, 09 Jul 2023 09:22:47 GMT

I would to upgrade my sim contract and looking for new deal please to see if j would continue with EE or go with other providers

Re: Online Chat Function

Katie_B — Sun, 09 Jul 2023 11:47:03 GMT

Hello @Zineb17.

It's great to hear you are looking to upgrade.

You can view all of your latest deals and offers within your My EE account.

Alternatively, you are more than welcome to give us a call or visit your local EE store were a member of staff will be more than happy to help find you that perfect deal.

Katie

Re: Online Chat Function

btune — Mon, 23 Oct 2023 14:37:59 GMT

@Katie_B

Hello,

i need to talk to someone on online chat as i think i have an issue with my Sim Card so cannot use my mobile for calling,

However cannot find online chat anywhere and obviously cannot call to rectify due to phone issues

Help would be much appreciated

Re: Online Chat Function

Katie_B — Mon, 23 Oct 2023 14:43:23 GMT

Hello @btune.

Welcome to the community.

What issues are you experiencing with your phone?

Are you abroad at the moment?

If not, do the issues occur in multiple locations?

Katie

Re: Online Chat Function

btune — Mon, 23 Oct 2023 14:50:19 GMT

Hello,

The issues just started yesterday, i have no reception/ connectivity anywhere.

I have done multiple phone resets including airplane mode on/off, apn adjustments etc

my phone just states disconnected from network which apparently points to sim card issues?

it does read my sim card but says disconnected and cant find any providers

Thanks

Re: Online Chat Function

Katie_B — Mon, 23 Oct 2023 14:58:00 GMT

Hi @btune.

Thanks for getting back to me.

I would recommend using our Live Chat service that can be found HERE.

Katie