https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1318047#M49013 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3674168">@Lou2183</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear you are experiencing this when trying to upgrade.&nbsp;</P> <P>Have you been able to try from another device?</P> <P>Katie</P> Mon, 23 Oct 2023 08:01:53 GMT Katie_B 2023-10-23T08:01:53Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1317981#M49009 <P>I have a sim only plan for my phone and tablet combined, I recently received a message to advise I am out of contract and eligible for an upgrade, or discount on new package / plan.&nbsp; &nbsp;However I click on the link and log-in, and/or tried log-in via my app too, all good but when I choose an option I keep getting a message saying I am not logged in, but I clearly am........ see attached screen shots.&nbsp; many thanks.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-10-23 004406.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28291iD61175F2B1505CCA/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-10-23 004406.png" alt="Screenshot 2023-10-23 004406.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-10-23 004039.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28292iA0D1928BE89BF400/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-10-23 004039.png" alt="Screenshot 2023-10-23 004039.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot 2023-10-23 003957.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28290i62CE9A0938E26596/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-10-23 003957.png" alt="Screenshot 2023-10-23 003957.png" /></span></P><P>&nbsp;</P> Mon, 23 Oct 2023 00:18:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1317981#M49009 Lou2183 2023-10-23T00:18:52Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1318047#M49013 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3674168">@Lou2183</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear you are experiencing this when trying to upgrade.&nbsp;</P> <P>Have you been able to try from another device?</P> <P>Katie</P> Mon, 23 Oct 2023 08:01:53 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1318047#M49013 Katie_B 2023-10-23T08:01:53Z