topic Re: Mobile data left on the app's home page says 85GB of 1MB in EE app and website

Mobile data left on the app's home page says 85GB of 1MB

Hughie_B — Thu, 19 Oct 2023 05:21:51 GMT

There is a bug in version 5.24.0 of the android app. Only on the home page the used summary is saying I have 85GB of 1MB remaining.

Re: Mobile data left on the app's home page says 85GB of 1MB

Hughie_B — Thu, 19 Oct 2023 05:32:07 GMT

I see there is a topic open for this: "bug in myee app(wrong mobile data left date)"

That points out the reset date is also wrong. Yesterday it said resets 2 Oct, today it says 1 Oct. It should be 20 Oct.

Re: Mobile data left on the app's home page says 85GB of 1MB

Leanne_T — Thu, 19 Oct 2023 08:30:04 GMT

Hi @Hughie_B

How much data should be included?

If you log into your account through a web browser does the same information show?

Leanne 🙂

Re: Mobile data left on the app's home page says 85GB of 1MB

Hughie_B — Thu, 19 Oct 2023 13:27:21 GMT

The data included should be 1GB. As mentioned it is only the home page widget that is wrong.

Also I figured out that the developers have the reset date as the number of days left. They must have had a bad day or it was a Friday.

Re: Mobile data left on the app's home page says 85GB of 1MB

Leanne_T — Thu, 19 Oct 2023 13:33:42 GMT

Thanks @Hughie_B

The reset date has been reported to the relevant team and is being looked into.

If the data is showing incorrect, please report this to our customer care team on 150 and they will get this looked into for you.

Leanne 🙂

Re: Mobile data left on the app's home page says 85GB of 1MB

Hughie_B — Thu, 19 Oct 2023 13:52:02 GMT

Thank you @Leanne_T . I know the figures are right. It's the qualifiers are not. I can't waste any time talking to someone. I thought I could report a bug and that would be the end of it.

Thanks anyway.

Re: Mobile data left on the app's home page says 85GB of 1MB

Leanne_T — Thu, 19 Oct 2023 14:02:30 GMT

Thanks for letting us know @Hughie_B

You can text BALANCE to 150 for remaining allowance details.

Leanne.