topic Re: Unable To Access My EE in EE app and website

Unable To Access My EE

DWessels — Sat, 14 Oct 2023 09:43:17 GMT

When I log into my EE online it just gives me this error code:
There seems to be a problem...

Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE.

(10-001)

When I try to access My Bill or most things on the EE app it gives me an error without an error code and tells me to refresh the page or to try again later or to call EE.

Re: Unable To Access My EE

James_B — Sat, 14 Oct 2023 12:22:48 GMT

Hi @DWessels,

Welcome to the EE Community. 🙂
Have you been able to access your account in the past?

How long have you been seeing these error messages for?

James

Re: Unable To Access My EE

DWessels — Thu, 19 Oct 2023 05:56:42 GMT

Since I rejoined ee this year

Re: Unable To Access My EE

Leanne_T — Thu, 19 Oct 2023 07:01:00 GMT

Hi @DWessels

Thanks for coming back to us 🙂

Please report this to our customer care team on 150, they can raise a support ticket if needed to get this looked into.

Leanne.

Re: Unable To Access My EE

DWessels — Sat, 30 Nov 2024 12:23:27 GMT

I have called them multiple times now and still they have done nothing. Same answer each time with "We are working on it" and "There are other people with the same issue".

I wanted to move my broadband to EE as their offers are better than the competitors but with this going on I am thinking of leaving EE entirely.