topic Re: Ee app in EE app and website

Ee app

Liv261 — Tue, 17 Oct 2023 20:25:18 GMT

I have tired many times to get onto my EE app I’m logged in but it’s asking me to unlock my phone when it’s already unlocked I want to see how much data and how much my bills are but I am unable to do this

any help please

Re: Ee app

Liv261 — Tue, 17 Oct 2023 20:26:33 GMT

Ps it’s an iPhone 15

Re: Ee app

James_B — Wed, 18 Oct 2023 07:17:33 GMT

Hi @Liv261,

Welcome to the EE Community. 🙂

What is the full message you see when trying to log in?

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 07:19:22 GMT

Hi
It’s let me log in but for some reason it won’t register my SIM card even though the phone is unlocked so I am unable to see my bills or how much data I have left

Sent from my iPhone

Re: Ee app

James_B — Wed, 18 Oct 2023 07:22:03 GMT

Hi @Liv261,

Are you trying to link your phone number with the EE app for the first time?

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 07:23:44 GMT

yeah I am but it’s an old phone number that I’m trying to transfer from another network

Re: Ee app

James_B — Wed, 18 Oct 2023 07:25:52 GMT

Hi @Liv261,

When did you give your PAC code to EE to start your number transfer?

Has the transfer completed?

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 07:27:27 GMT

I never knew I had to give a pac code to ee as it’s never asked me for that when I set my new phone up

Re: Ee app

James_B — Wed, 18 Oct 2023 07:31:49 GMT

Hi @Liv261,

To transfer your mobile number from another network, you'll need to request a PAC code from your old provider.

Once you have your PAC, you can submit it at myaccount.ee.co.uk/keeping-your-number.

In the meantime you can register for the EE app with your temporary EE mobile number.

Hope this helps. 🙂

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 07:40:22 GMT

Hi
I’ve already got my pac code from my old provider but it won’t accept my number on the app
Sent from my iPhone

Re: Ee app

James_B — Wed, 18 Oct 2023 07:51:47 GMT

Hi @Liv261,

Which number isn't being accepted, your temporary EE number or the number you're transferring?

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 10:24:59 GMT

Hi
The number I’m transferring

Sent from my iPhone

Re: Ee app

James_B — Wed, 18 Oct 2023 10:28:24 GMT

Hi @Liv261,

Have you entered your temporary EE number on the first screen and received your passcode?

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 13:17:59 GMT

Hi
Yes I have done this and it says the phone is unlocked

Sent from my iPhone

Re: Ee app

James_B — Wed, 18 Oct 2023 13:22:57 GMT

Hi @Liv261,

Are you using the link I posted earlier?

After entering your passcode, you should be prompted to enter your PAC.

James

Re: Ee app

Liv261 — Wed, 18 Oct 2023 13:27:59 GMT

Hi
No I’m not because it’s asking for the mobile number when I click on the link you sent me

Sent from my iPhone

Re: Ee app

James_B — Wed, 18 Oct 2023 13:39:39 GMT

Please follow the link I shared @Liv261

When prompted, enter your temporary EE mobile number. You'll then be sent a text message with a passcode to enter on the website.

After entering the passcode, you'll then be prompted to enter your PAC code.

James