topic Re: Change username of online account in EE app and website

Change username of online account

sandeeppillai — Tue, 17 Oct 2023 08:53:52 GMT

Hi,

I have recently moved from Small Business account to Consumer account, keeping same numbers. My current username is linked with my business email address. I would like to change it to personal email address. Kindly guide.

Kind regards

Sandeep

Re: Change username of online account

XRaySpeX — Tue, 17 Oct 2023 09:37:30 GMT

@sandeeppillai : Login to your online MyEE with personal email addy & in your Profile Edit your Contact eMail Addy to your personal email addy.

Re: Change username of online account

sandeeppillai — Tue, 17 Oct 2023 11:28:30 GMT

Thanks for the help. Yes, I was able to change my contact email address.😊

But, I am unable to change the username mentioned under the "login information" section. When I click to edit login username, it shows an option mentioned below. On clicking "Send Passcode", nothing happens - no passcode is sent to either my earlier or current email address.

Change username

New usernames must be an email address. We'll send a passcode to confirm you have access.

Send passcode

Re: Change username of online account

XRaySpeX — Tue, 17 Oct 2023 11:41:04 GMT

Sorry, I meant:

@XRaySpeX wrote:

@sandeeppillai : Login to your online MyEE with business email addy & in your Profile Edit your Contact eMail Addy to your personal email addy.

Re: Change username of online account

XRaySpeX — Tue, 17 Oct 2023 11:48:14 GMT

Sorry, you're right. I should've referred you to changing your Username under Login info. Still you found it nearby in the Profile. It should be sending a passcode to the new email addy.