topic Re: New iOS app is AWFUL in EE app and website

New iOS app is AWFUL

Elliotsdad — Tue, 26 Sep 2023 18:31:14 GMT

New app update is terrible. Just a sales document offering more products and services I don’t want. Keeps.telling I have to link my mobile number but when I try it Tyrell’s me I’m already registered. Now very difficult & time consuming to get to data gifting section.
this app was fine about a year ago now it’s been ruined by designers who obviously never use it as a customer. Pathetic.

Re: New iOS app is AWFUL

James_B — Wed, 27 Sep 2023 07:00:43 GMT

Hi @Elliotsdad,

Welcome to the EE Community. 🙂

What is the full error message you see when trying to link your number?

Have you registered it with a different email address in the past?

James

Re: New iOS app is AWFUL

Elliotsdad — Wed, 27 Sep 2023 07:40:59 GMT

I open the app then this follows:
It says you have to link a product
> enter user name
Enter password, (has never been changed for 10 years)
Link a product -EE mobile
Enter mobile number
Send passcode
It finds a EE mobile Account number ****

Link your products
Confirm you pay the bills
Then it tells me that number is already linked, and asks to link a different number, so I have no option but to cancel
So I'm stuck and can't get into my account

It does all of this every time I open the app.
I need to transfer data to my family every few days and it's now impossible.

Can anyone help, it’s driving me nuts, it plainly doesn't work

Re: New iOS app is AWFUL

James_B — Wed, 27 Sep 2023 07:46:40 GMT

Hi @Elliotsdad,

Please get in touch with Technical Support so a member of the team can check your number is linked to the correct email address.

They'll be happy to help.

James

Re: New iOS app is AWFUL

Sootydog — Sun, 15 Oct 2023 12:50:49 GMT

Yes, the most recent update is poor. On mine I appear to have had my ‘reset’ date changed to a date 2 weeks after when it should have been. If I login on an un-updated app (iPad) then it shows the original date! Don’t they bother to test these apps before they hoist them on us?