topic Re: Re: My EE says I am not the account holder in EE app and website https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1292644#M48719 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1285941">@Kirst47</a></SPAN>&nbsp;</P> <P>Can you try going logging into your <A href="https://id.ee.co.uk/login" target="_blank">My EE online</A>, &nbsp;and select Plans and Subscriptions &gt; select your mobile plan &gt; Manage numbers.</P> <P>Can you update your number to bill payer?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 09 Sep 2023 06:28:37 GMT Leanne_T 2023-09-09T06:28:37Z Re: My EE says I am not the account holder https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1292554#M48718 <P>I am also having the same issue. Unforunately I can't phone them as my screen has smashed. I am trying to use my laptop to ugrade my phone&nbsp;<span class="lia-unicode-emoji" title=":persevering_face:">😣</span></P> Fri, 08 Sep 2023 18:08:23 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1292554#M48718 Kirst47 2023-09-08T18:08:23Z Re: Re: My EE says I am not the account holder https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1292644#M48719 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1285941">@Kirst47</a></SPAN>&nbsp;</P> <P>Can you try going logging into your <A href="https://id.ee.co.uk/login" target="_blank">My EE online</A>, &nbsp;and select Plans and Subscriptions &gt; select your mobile plan &gt; Manage numbers.</P> <P>Can you update your number to bill payer?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 09 Sep 2023 06:28:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1292644#M48719 Leanne_T 2023-09-09T06:28:37Z