https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1307183#M48716 <P>Same issue for me and once I select Manage numbers it shows this:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lalla86_2-1696194267914.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/27910iC17A6DB7C6148EAB/image-size/large?v=v2&amp;px=999" role="button" title="lalla86_2-1696194267914.png" alt="lalla86_2-1696194267914.png" /></span></P><P>So I assume this can't be changed by yourself.<BR />It is very weird as I have been the account holder and payer for years, in fact I can view and pay bills, view the usage, buy adds-on, but I can't upgrade. This really needs to be fixed,</P><P>&nbsp;</P> Sun, 01 Oct 2023 21:08:06 GMT lalla86 2023-10-01T21:08:06Z https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1307183#M48716 <P>Same issue for me and once I select Manage numbers it shows this:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lalla86_2-1696194267914.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/27910iC17A6DB7C6148EAB/image-size/large?v=v2&amp;px=999" role="button" title="lalla86_2-1696194267914.png" alt="lalla86_2-1696194267914.png" /></span></P><P>So I assume this can't be changed by yourself.<BR />It is very weird as I have been the account holder and payer for years, in fact I can view and pay bills, view the usage, buy adds-on, but I can't upgrade. This really needs to be fixed,</P><P>&nbsp;</P> Sun, 01 Oct 2023 21:08:06 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1307183#M48716 lalla86 2023-10-01T21:08:06Z https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1307244#M48717 <P>Morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2075176">@lalla86</a></SPAN>&nbsp;</P> <P>If you give us a call on 150, the team can update the account for you to upgrade and show as the account holder online <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Mon, 02 Oct 2023 06:57:31 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-My-EE-says-I-am-not-the-account-holder/m-p/1307244#M48717 Leanne_T 2023-10-02T06:57:31Z