topic Re: EE won't recognise my ee number in EE app and website

EE won't recognise my ee number

tebo53 — Tue, 10 Oct 2023 08:44:45 GMT

I can get on my ee website (but have to log in each time) but every time I want to try and put credit on my phone it goes straight to "do you want to leave EE"

What is that all about?

Steve

Re: EE won't recognise my ee number

Christopher_G — Tue, 10 Oct 2023 11:15:00 GMT

Hi @tebo53

Welcome to the community.

Is this happening when you try on more than one device or browser? Have you tried our fast payment service?

Chris

Re: EE won't recognise my ee number

tebo53 — Tue, 10 Oct 2023 11:58:51 GMT

Hi,

I've just tried that way and it keeps saying

"We're not able to accept payments to that number. Please try again"

I am on pay as you go, perhaps they are trying to get me to change my plan?

Steve

Re: EE won't recognise my ee number

Christopher_G — Tue, 10 Oct 2023 14:15:10 GMT

OK, thank @tebo53

I recommend speaking to our Mobile Care team so they can try to activate your SIM card and make sure everything is showing correctly from our side.
Chris