topic Re: How do I access online chat in EE app and website

How do I access online chat

Dotty1955 — Sun, 25 Jun 2023 19:27:58 GMT

Re: How do I access online chat

XRaySpeX — Sun, 25 Jun 2023 19:30:36 GMT

If you are on contract just click https://ee.co.uk/contact-ee and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

For what do you need it? Perhaps we can help if your query is not a/c specific.

Re: How do I access online chat

Sue2211 — Tue, 15 Aug 2023 20:39:00 GMT

When can you talk to someone online ? are they opening hours. Thank you

Re: How do I access online chat

XRaySpeX — Tue, 15 Aug 2023 20:46:02 GMT

@Sue2211 : Open 8am to 10.30pm every day.

Re: How do I access online chat

Sue2211 — Tue, 15 Aug 2023 21:36:48 GMT

I have been trying all day and couldn’t find out where to go to chat to them any ideas please.

Re: How do I access online chat

James_B — Wed, 16 Aug 2023 06:43:59 GMT

Hi @Sue2211,

Welcome to the EE Community. 🙂

You can start a live chat from Contact us | Get in touch for help and support | EE.

Hope this helps.

James

Re: How do I access online chat

Demicollins25 — Thu, 31 Aug 2023 11:52:28 GMT

Hello I’ve tried calling but can’t get through, I’ve paid as much as I can this month as I have had a month off work signed off from the doctors due to depression so I haven’t a full pay this month , I’ve paid on my ee account but my services are still not on could you please put me back on as I need my services for my job I’m back at work tomorrow and im a carer I need my services on to make calls . Please

Re: How do I access online chat

Leanne_T — Thu, 31 Aug 2023 12:18:54 GMT

Hi @Demicollins25

I am very sorry to hear this has happened to your service.

You can find ways to contact us on our Mobile (ee.co.uk) page, this includes a message us option to see if the messaging team can help you get reconnected.

Or, you can call us from any phone and select option 1, option 2 then account queries and let the agent know your mobile number.

Leanne.

Re: How do I access online chat

poppyashton — Tue, 10 Oct 2023 10:18:43 GMT

Hello, my contract ends in 2 days, but the EE app is saying it's not due for an upgrade. Please can you help me?

Re: How do I access online chat

James_B — Tue, 10 Oct 2023 11:00:04 GMT

Hi @poppyashton,

Welcome to the EE Community. 🙂

What response do you get if you text UP to 150?

James

Re: How do I access online chat

Ateeqshahzad123 — Sun, 22 Oct 2023 08:22:20 GMT

Hey

Re: How do I access online chat

Christopher_G — Sun, 22 Oct 2023 09:56:50 GMT

Hi @Ateeqshahzad123

Welcome to the community.

Is there anything we can help you with?

Chris

Re: How do I access online chat

sejames — Sat, 04 Nov 2023 17:00:54 GMT

I need to speak to someone

Re: How do I access online chat

XRaySpeX — Sat, 04 Nov 2023 18:08:32 GMT

@sejames : What about?

Re: How do I access online chat

Sue2211 — Sat, 04 Nov 2023 22:49:55 GMT

This is a very old message and it’s all been dealt with thank you. NO NEED TO RELPY ANYMORE

Sent from Yahoo Mail for iPhone

Re: How do I access online chat

XRaySpeX — Sat, 04 Nov 2023 23:00:12 GMT

Pardon, @Sue2211 ! What you on about? The enquirer only posted 6 hours ago!

Furthermore, you don't SHOUT at me not to post anymore.

Re: How do I access online chat

Leanne_T — Sun, 05 Nov 2023 08:02:12 GMT

Hi @Sue2211

If you are receiving notifications for this post and would like to stop these, please select the show option menu and unsubscribe from the thread.

Leanne.

Re: How do I access online chat

Reddyboddu6 — Sat, 11 Nov 2023 12:18:45 GMT

Hi need proof of purchase

Usage

Blacklist

Re: How do I access online chat

James_B — Sat, 11 Nov 2023 12:33:15 GMT

Our Customer Care Team will be able to provide those for you if you get in touch, @Reddyboddu6

James

Re: How do I access online chat

Mkikamrul — Mon, 20 Nov 2023 17:35:02 GMT