topic Re: my ee app not working in EE app and website

my ee app not working

ktstuart1603 — Fri, 06 Oct 2023 17:16:41 GMT

I am unable to use the My Ee app - I have had this for many years and suddenly it’s stopped working making it impossible for me to gift data to my linked accounts.

I have cleared cache, deleted app and reinstalled a couple of times with no success. I am using an iPhone on latest software. When going into the app I just see the following screen which has no where to physically log on -anyone have any ideas? EE not replied as yet to my query

Re: my ee app not working

Leanne_T — Sat, 07 Oct 2023 07:32:38 GMT

Hi @ktstuart1603

Thanks for coming here.

Are you able to log into your My EE through a web browser?

Which device are you using?

Leanne.

Re: my ee app not working

ktstuart1603 — Sat, 07 Oct 2023 10:45:33 GMT

Hi Leanne - yes I can log in to my EE account via the website on my laptop - the issue is with the Mobile app - I am using an iPhone SE

Re: my ee app not working

Leanne_T — Sat, 07 Oct 2023 10:47:43 GMT

Thanks @ktstuart1603

Can you try fully deleting the app again and go to the app store and redownload the app, can you enter your log in details?

Leanne.

Re: my ee app not working

ktstuart1603 — Sat, 07 Oct 2023 10:56:58 GMT

Hi Leanne as already mentioned in my original post - I have deleted and downloaded - I have done this 3 times - restarted the phone and still unable to log in - I have given a screen shot above of what I see - there is no where to log in.

Re: my ee app not working

Leanne_T — Sat, 07 Oct 2023 10:59:54 GMT

Thanks, I just wanted to check if there had been any updates since you last tried this @ktstuart1603

If this was tried recently and still has not helped, please call us on 150 and the team can get this looked into for you 🙂

Leanne.

Re: my ee app not working

JonnyLeeds — Mon, 20 Nov 2023 08:16:21 GMT

This advice is not correct. You can call customer support, they will not however help you with this issue but will advise this is a known issue and to try again in 4-5 days. At which point you will try again to be faced with the same issue. The EE app is now just a storefront to push you to buy more stuff. My advice is to just delete the app and use the web version. The app is not even remotely fit for purpose..