topic EE app wont link to my broadband in EE app and website

EE app wont link to my broadband

kaimann1 — Thu, 05 Oct 2023 15:21:24 GMT

Hello

My EE app wont link to my broadband it keeps saying "We're having trouble linking your products" what is going wrong?

Re: EE app wont link to my broadband

James_B — Thu, 05 Oct 2023 17:59:21 GMT

Hi @kaimann1,

Welcome to the EE Community. 🙂
Is your EE Broadband up and running?

James

Re: EE app wont link to my broadband

Chris_B — Thu, 05 Oct 2023 17:52:01 GMT

@kaimann1 This is the same issue I reported on the 7/8/23. HERE I’ve tried multiple times and I still get the same result. Doesn’t matter how I try to link it via the 2 ways offered it just doesn’t work.

Re: EE app wont link to my broadband

James_B — Thu, 05 Oct 2023 18:00:29 GMT

Hi @Chris_B,

Have you tried Customer Care to see if they link it manually for you?

James

Re: EE app wont link to my broadband

kaimann1 — Thu, 05 Oct 2023 19:07:56 GMT

yes

Re: EE app wont link to my broadband

Christopher_G — Fri, 06 Oct 2023 07:16:38 GMT

Did they link it manually, @kaimann1?

Chris

Re: EE app wont link to my broadband

Chris_B — Fri, 06 Oct 2023 07:27:24 GMT

@James_B @Christopher_G It’s linked via my online account so I just don’t get why the app doesn’t link or even show my BB account. I’ll try and give customer services a call today/over the weekend.

Re: EE app wont link to my broadband

Christopher_G — Fri, 06 Oct 2023 07:31:14 GMT

I'm not sure why either, @Chris_B. Would be interesting to know what caused/fixed it, if you could come back and let us know?

Chris