topic Re: Live chat in EE app and website

Live chat

Marcdray — Tue, 02 May 2023 08:24:01 GMT

Hi, how comes there is no live chat function appearing? I need to speak to someone about my upgrade.

Please can I get some help?

Re: Live chat

Chris_B — Tue, 02 May 2023 08:58:51 GMT

@Marcdray log into your account and wait for a live chat window to pop up , live chat is only available if an agent is free to chat.

Re: Live chat

Marcdray — Tue, 02 May 2023 09:01:41 GMT

Thanks, I've been logged in for over an hour and nothing has popped up which isn't great

Re: Live chat

Schockwave — Tue, 02 May 2023 10:14:01 GMT

@Marcdray , that is because they are busy answering phone calls, which take priority over live chat. I rang them on Friday and it took no more than 10 minutes for someone to answer my call.

Re: Live chat

14k — Thu, 05 Oct 2023 14:54:55 GMT

I just upgraded to a Pixel 7 but the new pixel 8 coming out on the 12 October. As a 14 day cooling period can I get the pixel 8 now ?

Re: Live chat

James_B — Thu, 05 Oct 2023 15:17:32 GMT

Yes, that shouldn't be a problem @14k

Please see Returning a Phone or Device Within 14 Days | Orders Help | EE for help with returning your upgrade.

James