topic EE website problem in EE app and website

EE website problem

Lippo — Mon, 02 Oct 2023 20:23:47 GMT

2nd October.
I can’t log into the EE website.
Every time I try to log in, an 01 code shows on the screens and the text “Internal error”.
Fortunately, I found that I could access and download my bill via the app.
Logging into the website never seems to go smoothly. I always seem to have to go through the username and password loop a couple of times before I can get into the website.
You’d think a tech company could do better than this.

Re: EE website problem

Christopher_G — Tue, 03 Oct 2023 07:26:27 GMT

Hi @Lippo

Welcome to the community.

Could you try this on a different device or browser please? Let me know if it's working any better for you today.

Chris

Re: EE website problem

wendymchugh1811 — Thu, 22 Feb 2024 10:39:46 GMT

I also have an issue recently when attempting to login to check my statements etc. I get the following OSM.

Ive tried Chrome & Edge browsers, same result and my login credentials are ok. Can someone help?

Re: EE website problem

Katie_B — Thu, 22 Feb 2024 15:36:16 GMT

Hello @wendymchugh1811.

Please could you try logging in again now and letting me know if this works?

Katie

Re: EE website problem

wendymchugh1811 — Sun, 25 Feb 2024 12:46:56 GMT

Hi Katie. thank you.

I get this osm now...

Tried a few times and get the above message.

Re: EE website problem

Katie_B — Sun, 25 Feb 2024 13:26:43 GMT

Thanks for getting back to me @wendymchugh1811.

I am not aware of anything that could be causing this.

Please give us a call and report this to our technical care team.

Katie 🙂

Re: EE website problem

MPTWL — Sun, 19 May 2024 13:09:05 GMT

I have exactly the same problem as Lippo, but only in Microsoft Edge. I can access the website in Chrome no problem.

Re: EE website problem

Leanne_T — Sun, 19 May 2024 14:27:36 GMT

Hi @MPTWL

Thanks for coming here.

Have you tried clearing cookies and cache from your Microsoft Edge browser?

Do you have your log in details saved?

Leanne 🙂

Re: EE website problem

MPTWL — Sun, 19 May 2024 16:10:43 GMT

Thanks for your reply, Leanne. Yes, clearing cache and cookies makes no difference. Yes, I have login details saved.

Re: EE website problem

Katie_B — Mon, 20 May 2024 12:51:42 GMT

Have you been able to try other devices @MPTWL?

Katie

Re: EE website problem

MPTWL — Tue, 21 May 2024 14:17:57 GMT

I just did, Katie_B, and was able to log in using Edge on a different PC. Obviously, then, it's something to do with Edge on my regular PC. Can't immediately imagine what - no problems with any other website on Edge on my regular PC.

Re: EE website problem

James_B — Tue, 21 May 2024 14:51:10 GMT

Thanks for the update, @MPTWL

I'd recommend checking you're running the latest version of Edge on your regular PC and clearing the cache and cookies.

James

Re: EE website problem

MPTWL — Wed, 22 May 2024 12:13:08 GMT

Yep, done both those things. Definitely using the latest version of Edge, and definitely cleared cache and cookies.

Re: EE website problem

James_B — Wed, 22 May 2024 12:40:27 GMT

Is there anything else different about the other setup, @MPTWL?

Browser plugins, a VPN etc.?

James

Re: EE website problem

MPTWL — Wed, 22 May 2024 13:10:30 GMT

There must be something different, but I haven't been able to identify it.

[Mod edit: Please do not post your contact details in this public forum. Thanks]