topic Re: Data in EE app and website

Data

Lewisjones181 — Sat, 30 Sep 2023 22:12:47 GMT

It says that I have data but it doesn't work

Northerner — Sun, 01 Oct 2023 07:25:44 GMT

Try restarting your device.

Text BA to 150 what does it say.

Thanks

Lewisjones181 — Sun, 01 Oct 2023 13:13:53 GMT

Hi @Northerner I tried restarting my phone and It didn't work then I messaged 150 BA and it replied with

"You have 990MB remaining of your 6.0GB data allowance. You have used 781.08MB of free data this billing period"

Leanne_T — Mon, 02 Oct 2023 07:09:38 GMT

What happens when you try and connect to a web page or open apps?

Is this happening in all areas?

Leanne.

Lewisjones181 — Mon, 02 Oct 2023 07:12:06 GMT

It says that the data has been blocked and I can't unblock it, and neither can my mum who is the one in charge of the phone bill.

Leanne_T — Mon, 02 Oct 2023 07:14:27 GMT

The account holder would need to call us and the team will get this looked into.

Thanks 🙂

Leanne.