topic Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad in EE app and website

Where can I find -> Menu > Manage Device > Ensure Calling Abroad

GarryLand — Thu, 28 Apr 2022 19:37:11 GMT

It's not cleare where to find: Menu > Manage Device > Ensure Calling Abroad...

1. The "Menu" to select 2

2. "Manage Device" to select "Ensure Calling Abroad"

Even when searching for it so frustrating!

Please could you explain step by step !

Thanks !!

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Chris_B — Thu, 28 Apr 2022 19:40:00 GMT

@GarryLand Via the my EE app it’s settings>roaming and toggle on both options.

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

GarryLand — Thu, 28 Apr 2022 20:01:53 GMT

Hi, There is no EE app it’s settings> *roaming *and toggle on both
options.

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

XRaySpeX — Thu, 28 Apr 2022 21:17:58 GMT

Are you on contract or PAYG? PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything.

What are you actually trying to achieve?

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Louisedewar — Mon, 01 Aug 2022 06:25:49 GMT

Hi, I can’t see manage device anywhere on the main menu when logged into ee? I have even searched it in the search bar and it sends me back here to the community.

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Jon_K — Mon, 01 Aug 2022 06:51:30 GMT

Hi @Louisedewar.

If you tap the three lines icon in the top left corner then select Settings, you should see the correct options available.

Jon

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

cris171 — Wed, 08 Mar 2023 17:31:56 GMT

How do you do that on a desktop?? Where is menu > Manage device??

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Katie_B — Thu, 09 Mar 2023 07:48:19 GMT

Hello @cris171.

Welcome to the community.

The option to activate Roaming and Calling Abroad within your My EE is currently unavailable.

You can activate roaming by texting ROAMING to 150 before leaving the UK.

If you have already left the UK please let us know,

Katie

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Zobi — Sat, 27 May 2023 22:23:30 GMT

Help

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Leanne_T — Sun, 28 May 2023 06:02:34 GMT

Hi @Zobi

Thanks for coming here.

Are you abroad and need to activate roaming?

Leanne 🙂

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

cat108 — Mon, 19 Jun 2023 18:08:18 GMT

You have to go onto account settings on MyEE and should find all you need there, there doesn't appear to be any 'manage device' option on the menu but I found what I wanted on account settings

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

Leanne_T — Tue, 20 Jun 2023 06:32:01 GMT

Hi @cat108

Thanks for sharing 🙂

You can also text ROAMING to 150 to check the account is set up for use abroad.

Leanne 🙂

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

B1G_P3T3 — Sun, 01 Oct 2023 10:06:15 GMT

Such a basic thing or should be EE need to look at the menu design, I'm trying to get my PUK code still haven't worked it out yet

Re: Where can I find -> Menu > Manage Device > Ensure Calling Abroad

354- — Sun, 01 Oct 2023 10:17:38 GMT

@B1G_P3T3 - https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/