topic Re: App failing again can't see data or bills in EE app and website

App failing again can't see data or bills

SR51 — Sat, 30 Sep 2023 09:26:37 GMT

I feel the app has been useless for last 4 MTHS. Husband has left for O2 and he has cheaper bills, roaming for free. Surely EE can sort their app out by now? Customer Service is good yet App is appalling

Re: App failing again can't see data or bills

Chris_B — Sat, 30 Sep 2023 10:13:34 GMT

@SR51 Obviously you can have a cheaper bill, if you take out a cheaper tariff that’s just logical. Can you access your online account? The app for me is work fine. Have you tried clearing the device cache and uninstalling and reinstalling the app ?

Re: App failing again can't see data or bills

Northerner — Sat, 30 Sep 2023 10:19:16 GMT

Hi @SR51

What device do you have and is your app up to date.

I have just tried the app on my Samsung and while slow it works.

Thanks