topic Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up in EE app and website

ee sign in keeps asking for pin. bloody sick. dont want pin code set up

kerrymarie — Mon, 15 Aug 2022 21:24:34 GMT

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

XRaySpeX — Mon, 15 Aug 2022 21:36:25 GMT

@kerrymarie : If you're referring to the MyEE app, it does need a PIN unless you want biometric auth.

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

Chris_B — Mon, 15 Aug 2022 22:01:30 GMT

@kerrymarie even with using a biometric like fingerprint or Face ID you set up a pin because your biometric will then enter that pin for you and automatically log you in.
this pin code is what keeps your EE account secure on your device.

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

Wilsondan_94 — Mon, 15 Aug 2022 22:09:10 GMT

I second this. The app already asks me to login to my EE account using email and password, it also uses Face ID, why do I need a pin also? Every time the app updates it also resets the pin

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

sandraxmaria — Sat, 29 Apr 2023 14:29:39 GMT

Yeah it just started asking me to do this, every time it’s updated. Just been using my face id for years!

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

James_B — Sat, 29 Apr 2023 14:40:08 GMT

Hi @sandraxmaria,

Welcome to the EE Community. 🙂

Once you've set a PIN, you'll be able to reactivate your biometric login.

James

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

Chris_B — Sat, 29 Apr 2023 16:35:01 GMT

@sandraxmaria If this only after an update it’s not a big deal. ( I don’t get this with every update). But if you log out of the app it will ask you for the pin. If you just close the app then any biometric login will work every time.

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

Designtype — Tue, 26 Sep 2023 16:51:18 GMT

Signing in to EE on a Mac desktop via a browser EE asks you for email/username and password.

Signing in to the iOS app I have to sign in by entering my email/username (which I do by using touch ID) and then entering my password (again which I do by using touch ID) - then it ALWAYS asks me to SET UP my PIN and then repeat the PIN. It then asks if I want to use Touch ID to open the app to which I answer YES. Then I get the Welcome to My EE and "Let's get your device set up to work with our app. To do this we'll need your permission to access some features on your device." and so I go through saying I want to allow updates and then I am in!

The iOS app does NOT remember the PIN you set up previously or that you wanted biometric entry even though it is ticked in the app settings - it is as kerrymarie says **** annoying!

I am using the latest app albeit on iOS 15.7.9 on an iPhone 7

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

James_B — Tue, 26 Sep 2023 17:23:20 GMT

Hi @Designtype,

Welcome to the EE Community. 🙂

Is this happening very time you log in or just after an update?

James

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

Designtype — Tue, 26 Sep 2023 18:12:52 GMT

Hi James,

Every time - even if I have just logged out and log back in!

On the desktop through a browser it is fine - it's just on iOS devices

Kevin

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

James_B — Wed, 27 Sep 2023 06:54:17 GMT

Does deleting and reinstalling the app resolve the issue @Designtype?

James

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

Designtype — Wed, 27 Sep 2023 09:45:01 GMT

On my iPad Air (4th generation) running iPadOS 16.6.1 that did the trick. But on my phone it now keeps asking me to 'Link a device' to see my account in full, so I enter my number, get sent a passcode and then get told that the number is already linked!. So I cancel and, hey presto, the app opens into the full account!

Very strange! When first going through the login on my iPad after reinstalling the app it asked me to link a device in the same way as on my iPhone and after entering my number and the passcode it said, as well, that the account was already linked. So I cancelled the process but now the iPad app opens into the full account after entering my email and password as it should.

Re: ee sign in keeps asking for pin. bloody sick. dont want pin code set up

James_B — Wed, 27 Sep 2023 10:07:40 GMT

Hi @Designtype,

If you skip the number linking process, can you see your mobile under plans and subscriptions?

James