https://community.ee.co.uk/t5/EE-app-and-website/Mobile-app/m-p/1303753#M48197 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4053465">@Godwin65</a>&nbsp; it’s not down mine is working. Can you log into your online account ? &nbsp;if you cannot log into your online account also you need to call customer services and request an account reset. &nbsp;if you can log into your online account, try deleting the app and reinstalling it and try clearing your device cache</P> Tue, 26 Sep 2023 13:02:19 GMT Chris_B 2023-09-26T13:02:19Z https://community.ee.co.uk/t5/EE-app-and-website/Mobile-app/m-p/1303717#M48193 <P>how long is this mobile app going to be Down</P> Tue, 26 Sep 2023 12:15:06 GMT https://community.ee.co.uk/t5/EE-app-and-website/Mobile-app/m-p/1303717#M48193 Godwin65 2023-09-26T12:15:06Z https://community.ee.co.uk/t5/EE-app-and-website/Mobile-app/m-p/1303753#M48197 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4053465">@Godwin65</a>&nbsp; it’s not down mine is working. Can you log into your online account ? &nbsp;if you cannot log into your online account also you need to call customer services and request an account reset. &nbsp;if you can log into your online account, try deleting the app and reinstalling it and try clearing your device cache</P> Tue, 26 Sep 2023 13:02:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/Mobile-app/m-p/1303753#M48197 Chris_B 2023-09-26T13:02:19Z