topic Re: Ee shop in EE app and website

Ee shop

Tinkerbell2713 — Mon, 25 Sep 2023 09:28:32 GMT

I log in to my account but when I try to go to the shop it says I can not log in but I can still upgrade or buy a new device, however it won't let me do anything. This has been like this for over 3 weeks.

Any help please

Re: Ee shop

Leanne_T — Mon, 25 Sep 2023 11:46:38 GMT

Hi @Tinkerbell2713

Thanks for coming to the community.

Are you trying to upgrade or purchase a new device?

Can you log into your My EE and view your account?

Leanne.

Re: Ee shop

Tinkerbell2713 — Mon, 25 Sep 2023 11:50:28 GMT

I'm trying to purchase a meta quest headset. Yes I can log in and see my plan and bills but when I go to the shop it won't let me go any further.

Re: Ee shop

Tinkerbell2713 — Mon, 25 Sep 2023 11:55:39 GMT

This is the message I get

but I am online and connected

Re: Ee shop

Leanne_T — Mon, 25 Sep 2023 11:57:54 GMT

Hi @Tinkerbell2713

Could you try another web browser to see if this works for you?

Leanne.

Re: Ee shop

Tinkerbell2713 — Mon, 25 Sep 2023 12:20:42 GMT

I've tried on my phone, my daughters phone and a computer different network all same message.

Re: Ee shop

Leanne_T — Mon, 25 Sep 2023 12:22:46 GMT

Thanks for trying @Tinkerbell2713

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.