Complaint

Eddie_ — Tue, 06 Sep 2022 05:48:25 GMT

I hate this new app@EE

Re: Complaint

Northerner — Tue, 06 Sep 2022 07:13:56 GMT

Hi @Eddie_

What device do you have?

What issue do you have with the app.

Thanks

Re: Complaint

litesmth — Sat, 23 Sep 2023 23:19:41 GMT

The webiste is bad too:

1) Where the hell did the logout button go?
2) Pages loading very slowly - very annoying.
3) Oh, you've hidden the logout button under the profile - so you have to page through (did i mention pages loading slowly. Why didn't you just hide it at the bottom of a locked filing cabinet inside a discused office with a sign on the door with a sign saying "Beware of the leopard". Lousy antipattern. Why screw up a basic usability design - logout top right on each page. **bleep**? REALLY annoyed.
4) Annoying pop up badges i don't want. EVEN MORE ANNOYING.
5) Clicking on the unwanted messages and missing the too small close box takes you to a page of badges I don't care about (did I mention these pages are loading slowly?) SO ANNOYING!
6) Halfway through typing a response in the Help community and a pop up for this survey took me to this "^%*&)@#! survey before I was ready to deal with it. Only 500 characters in which to complain???

7) when I submitted the survey result the whole thing crashed with an "Unexpected Error" ANNOYED x 6.
Get a grip!
Fix it!

**bleep** poor experience.

Re: Complaint

Christopher_G — Sun, 24 Sep 2023 09:06:55 GMT

Hi @litesmth

Welcome to the community.

Thanks for the feedback, I'll be sure to pass it on to the web team.
Chris

topic Re: Complaint in EE app and website

Complaint

Re: Complaint

Re: Complaint

Re: Complaint