topic Re: I can’t link my Sim on the EE App in EE app and website

I can’t link my Sim on the EE App

RichardWaldman — Thu, 21 Sep 2023 12:37:16 GMT

Hi there, I just switched to EE on a pay monthly sim. I’ve downloaded the EE App and registered but it won’t let me link my sim to the account…it just keeps saying that ‘it’s not working’. This has been going on for a week or so. Any ideas how to fix this? Thanks.

Re: I can’t link my Sim on the EE App

Katie_B — Thu, 21 Sep 2023 14:53:03 GMT

Hello @RichardWaldman.

Welcome to the EE Community.

I would recommend giving us a call so our customer care team can ensure your account is set up correctly. The team will also be able to help link your account.

Katie

Re: I can’t link my Sim on the EE App

XRaySpeX — Thu, 21 Sep 2023 17:10:35 GMT

Was your previous a/c on PAYG?

Re: I can’t link my Sim on the EE App

XRAD_PG — Fri, 22 Sep 2023 20:39:27 GMT

Same