topic Re: Switching to a monthly plan from a PAYG in EE app and website

Switching to a monthly plan from a PAYG

adagoktas — Fri, 22 Sep 2023 07:01:42 GMT

Every time I try to switch to a sim-only monthly plan, it just keeps redirecting me to the "What are you looking for page?". I tried numerous times, it keeps looping.

Re: Switching to a monthly plan from a PAYG

Leanne_T — Fri, 22 Sep 2023 09:11:06 GMT

Hi @adagoktas

Thanks for coming back to the community.

Please call us on 150 and the team will check your eligibility to move to pay monthly and help you get this sorted 🙂

Thanks.

Leanne.

Re: Switching to a monthly plan from a PAYG

XRaySpeX — Fri, 22 Sep 2023 14:12:56 GMT

If you only have PAYG with EE, logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. It expects you to already have an EE mobile phone or SIM contract.

Re: Switching to a monthly plan from a PAYG

adagoktas — Fri, 22 Sep 2023 18:11:27 GMT

thank you so much your a legend!

Re: Switching to a monthly plan from a PAYG

XRaySpeX — Fri, 22 Sep 2023 18:33:51 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.