topic Re: App not showing remaining data in EE app and website

App not showing remaining data

declan111 — Wed, 20 Sep 2023 17:08:24 GMT

For months and months now, my app cannot tell me how much data I have remaining.

It always says something like “Something went wrong. Please try again in a few minutes.”

It’s been months! Is this a known issue? I’ve reinstalled/signed out so many times but that hasn’t worked.

How can I check my usage in the meantime?

Re: App not showing remaining data

XRaySpeX — Wed, 20 Sep 2023 17:25:47 GMT

Text AL to 150 to see your usage & allowances.

Re: App not showing remaining data

declan111 — Thu, 21 Sep 2023 23:21:41 GMT

Thanks!

Re: App not showing remaining data

XRaySpeX — Thu, 21 Sep 2023 23:27:46 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: App not showing remaining data

Leanne_T — Fri, 22 Sep 2023 07:05:39 GMT

Hi @declan111

Thanks for coming to the community.

If you report this to our customer care team on 150, they can raise a support ticket for your My EE not showing the allowance details to get resolved 🙂

Leanne.

Re: App not showing remaining data

Gav1967 — Tue, 07 Nov 2023 22:42:36 GMT

Sent AL to 150 got a txt back saying they had a problem and to try later

Re: App not showing remaining data

Katie_B — Wed, 08 Nov 2023 07:54:01 GMT

Hello @Gav1967.

Are you unable to see your data when your log in to both the EE app and the EE website?

Have you tried again this morning?

Speak soon,

Katie