topic New App in EE app and website

New App

Tweety897 — Thu, 21 Sep 2023 08:50:41 GMT

Apparently this app is being upgraded. It seems to me to have gone backwards.
Once I found My ee I couldn’t remember my password so requested a code. When this was sent and I opened the email. When I returned to the app it went back to the home screen so I couldn’t use the code. I ended up logging in on my computer to get the code to log in and change my password, a 12 digit password seems somewhat excessive.

I then tried to view a phone upgrade recommended for me, by the time it loaded my screen had gone dark, when I touched the screen it took me back to the Community page where I would need to log in again and go through the same faff again. I’ll not bother.

This app now seems to be orientated to social chit chat rather than customer account services.

Re: New App

Christopher_G — Thu, 21 Sep 2023 11:02:47 GMT

Hi @Tweety897

Welcome to the community.

Could you try deleting the app and redownloading it please? Just to see if it works any better for you.

Chris

Re: New App

Tweety897 — Thu, 21 Sep 2023 11:39:26 GMT

Hi Chris,
that seems to have sorted the problem out, thank you.
Kindest regards,
Phil.

Re: New App

Christopher_G — Thu, 21 Sep 2023 11:55:57 GMT

Excellent, thanks for letting us know, @Tweety897 🙂

Chris