topic Cant link my number in EE app and website

Cant link my number

Stephevans677 — Thu, 21 Sep 2023 06:48:01 GMT

Hi,

Cant link my number to account put number in then get a code in sms and enter then its says can't link at minute come later after we fix things.

Re: Cant link my number

Leanne_T — Thu, 21 Sep 2023 08:53:35 GMT

Hi @Stephevans677

Thanks for coming here 🙂

Are you using an email address that has been used for an EE account previously?

Is the SIM card pay as you go or pay monthly?

Leanne 🙂

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 09:01:33 GMT

Yes for the email as I've only got that email and I've got a monthly ee sim and I've got a ee pay as you go sim too.

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 09:02:44 GMT

And it will not link to account

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 11:05:55 GMT

Thanks for confirming @Stephevans677.

You can't link pay as you go with pay monthly.

To use My EE for your pay as you go number you will need to use a different email to register.

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 14:09:32 GMT

I've tryed linking to a new account and get the text for it and says on can't link it come back after we fix things

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 14:17:25 GMT

Hi @Stephevans677.

Is the SIM activated?

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 14:35:20 GMT

I put it in my phone to get code so think it is.

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 14:38:34 GMT

Thanks for getting back to me @Stephevans677.

Are you able to make calls and texts?

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 14:43:08 GMT

I haven't top it up yet, it that why it might not link to account but going to try it now and see if it links or not.

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 14:47:04 GMT

Please let me know how you get on @Stephevans677.

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 14:50:23 GMT

this what I'm getting every time

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 14:53:34 GMT

Hi @Stephevans677.

If this continues after topping up please get in touch with our customer care team on 150.

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 15:01:12 GMT

I have been trying all day yesterday and today and it will not do it at all and how to I top up.

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 15:08:34 GMT

Have you tried using the Fast Top-Up route @Stephevans677?

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 15:10:44 GMT

No how do I do that?

And will I be able to link my number to new account when I've top up

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 15:16:30 GMT

Hi @Stephevans677.

Please click HERE.

You should then be able to link your SIM.

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 15:30:37 GMT

I've top up and top up has gone on, just need to see if it will link in abit if not I will ring Cs to get them to try for me, thanks for your help 😊

Re: Cant link my number

Katie_B — Thu, 21 Sep 2023 15:31:35 GMT

You are most welcome @Stephevans677.

Please keep me posted.

Katie

Re: Cant link my number

Stephevans677 — Thu, 21 Sep 2023 18:46:08 GMT

Good evening,

Thanks for your help all sorted now thanks.